DELIVERY INFORMATION

 

Same day local delivery if ordered by 1pm

 

Residential addresses will be delivered between 9am - 6pm. If no one is home, we endeavour to leave the flowers out of the weather and site from the street. If we cannot get access at all, the flowers will be brought back to the shop and recipient/sender contacted.

Business addresses will be delivered between 9am - 530pm unless advised otherwise. If flowers have to be left with reception or mail room we are not responsible if not collected on the day. If special access is required then we need to be informed.

If the recipient has been discharged from hospital when the courier arrives then a redelivery fee will be incurred.

It is your responsibilty to enter correct address and contact details. If it is wrong we are not obliged to redeliver at our expense. We are unable to guarantee time of deliveries except for funeral services where we aim to deliver 30mins before the start of the service.

Redelivery is at customers expense, if recipients are not home then flowers are left in a safe place. If entry cannot be obtained and we have to redeliver then an additional delivery will be incurred

All information provided is the responsibility of the customer - name, address, phone numbers - we do not verify these. If the flowers are left at an incorrect address because of information provided to us then redelivery fees will be charged to collect and redeliver. We accept no responsibility for this

Funerals - we endeavour to be there 30mins before service time. We do not do graveside deliveries. All information must be provided by the customer and we take no responsibility for any incorrect information given. Funeral Directors do not sign for deliveries

We deliver to the following hospitals daily - all information must be provided by the customer, we do not verify with each hospital. If the patient has left when the courier attempts delivery then a redelivery fee will be charged

Hurstville Private

St George Public

St George Private

Waratah Private

Sutherland 

Kareena Private

Canterbury

Liverpool

Other sydney hospitals are possible depending on the time ordered, if in doubt pls call

Gifts which include Alcohol

stems with style offers food hampers and flower arrangements that may be delivered with alcohol. This alcohol cannot be sold separately, but rather, may form part of a genuine gift only. The maximum volume of alcohol cannot exceed 2 Litres. In accordance with the Liquor Control Act 1998, we do not sell or supply alcohol to, or on behalf of a person under the age of 18 years. Gifts which include alcohol cannot be delivered to the orderer/purchaser, nor can it be delivered to, or accepted by a minor, nor can the gift be left at the premises without being accepted by a adult.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.